You have the right to a prompt return to your phone call.
You have the right to a set time for your appointment and that it will be kept.
You have the right to a smoke free, drug free and alcohol free workforce on the premises.
You have the right to expect a contractor who carries liability and workman’s comp insurance, and can provide proof upon request.
You have the right to a written estimate, on the contractor’s letterhead with the company’s name and phone number. Â Included should be a detailed proposal on the scope of work, amount of preparation on all surfaces being re-finished, specific brands of materials and manufacturers documentation on products used. It should also include the amount of coats to properly cover and perform according to the manufacturer specifications.
You have the right to a professional and skilled labor force on your project.
You have the right to protection of your property including all furnishings, fixtures, walkways, driveways, roofs, shrubberies,lawns, and all adjacent surfaces.
You have the right to expect knowledgeable and concise answers to your questions, and be in continual communication throughout the term of your project.
You have the right to expect clean surfaces on interior work such as doorknobs, fixtures, windows, counters, floors, etc..
You have the right to make changes before and during your project. You should receive a written change order outlining any extra charges or credits involved for performing these changes.
You have the right to your contract being faithfully fulfilled
You have the right to written warranties on all work.
